Be informed of any fees or charges in advance of services for which patient/family may be liable.
Patient/family has the right to access any insurance or entitlement program for which patient may be eligible
Be fully informed regarding the potential benefits and risks of all medical treatments or services suggested, and to accept or refuse those treatments and/or services as appropriate to patient/family personal wishes;
Refuse any treatment without severing his/her relationship with the hospice;
Voice grievances concerning patient care, treatment and/or respect for person or privacy without being subject to discrimination or reprisal, and have any such complaints investigated by the hospice.
Complaints, recommendations or grievances about agency services should be reported to our Customer Service Coordinator at 601-898-1053 or 1-800-273-7724 between the hours of 8:00a.m. – 5:00p.m., Monday through Friday. After hours ask for the administrator on call.
To report any unresolved complaints or grievances concerning Hospice Ministries, the office’s implementation of your advance directives (if any) and to request information about hospice care providers, call the state hotline at 1-800-227-7308.
The patient has the responsibility to:
Participate in developing the plan of care and update the staff as his or her condition/needs change;
Provide hospice with his/her accurate and complete health information;
Remain under a physician’s care while receiving hospice services; and
Assist hospice staff in developing and maintaining a safe environment in which patient care can